Privacy Policy
At Hearth & Kettle, your privacy is paramount. This policy outlines how we handle your personal data across our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include your visits to our cafe, use of our website, and engagement with our catering and events. This may include:
- Personal Identifiable Information (PII): Such as your name, email address, phone number, and postal address. This is typically collected when you make a reservation, sign up for our newsletter, place a catering order, or participate in a loyalty program.
- Transactional Data: Details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Information
Your personal data is used to provide and improve our services, communicate with you, and ensure a seamless experience. Specifically, we use your information to:
- Process and manage your orders, reservations, and catering requests.
- Send you updates, promotional materials, or newsletters you have opted into.
- Improve our website, products, and services based on usage patterns and feedback.
- Respond to your inquiries and provide customer support.
- Comply with legal obligations and protect our legitimate business interests.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your consent, except as described below:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption technologies where appropriate.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at [email protected].
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Last updated: October 26, 2023